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Astra

Terms of Service

These Terms govern access to and use of SF Astra, a brand product of Dial N Search Private Limited — an AI-powered tool for Sales Funda™ CRM.

Effective date: 20 July 2026 · Last updated: 20 July 2026

1. Agreement

By accessing or using SF Astra (“Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

2. The Service

SF Astra is business software for Sales Funda™ CRM, managed by Dial N Search Private Limited. It provides AI-assisted workflows and may connect third-party integrations your organization enables. Features may include:

  • CRM-oriented chat, skills, and settings inside SF Astra.
  • Optional channel integrations (for example WhatsApp Business Platform / Cloud API).
  • Where WhatsApp is enabled: template listing and creation with status visibility; sending messages (including templates and media); and an in-app chat for conversations SF Astra sends or receives via webhook.
  • AI-assisted features to help manage Sales Funda™ CRM work.

Additional integrations (such as email or other tools) may be added over time. Enabling an integration may be subject to that provider’s terms as well as these Terms.

3. Accounts and access

  • Access is typically granted through your organization’s Sales Funda™ CRM login (QR Login).
  • You must keep credentials and QR login materials confidential.
  • Organization admins are responsible for authorizing users and connected integrations.
  • We may suspend access for security, abuse, non-payment, or Terms violations.

4. Third-party platforms (including WhatsApp / Meta)

When you use a connected channel such as WhatsApp, you must also comply with that provider’s policies (for Meta: WhatsApp Business Platform policies, Commerce policies, and applicable messaging rules including opt-in, template categories, and prohibited content). You are responsible for the content you send and for having lawful bases to message recipients.

Providers may review templates, limit messaging, or revoke access. Dial N Search Private Limited is not responsible for third-party platform decisions outside our reasonable control.

5. Your content and conversations

  • For connected channels such as WhatsApp, SF Astra stores chats/messages that are sent through the Service or received by the Service through provider webhooks.
  • Deleting a chat or message in SF Astra permanently removes it from our servers. Deleted data cannot be recovered through the Service.
  • WhatsApp media is handled using WhatsApp’s temporary media model. We do not keep WhatsApp media on our servers for more than approximately 30 days of availability.
  • You retain responsibility for content you submit; you grant us a limited license to process it solely to operate the Service.

6. Acceptable use

You agree not to:

  • Send spam, unlawful, deceptive, or abusive messages.
  • Attempt to bypass authentication, quotas, or security controls.
  • Reverse engineer the Service except where permitted by law.
  • Use the Service in violation of provider policies, telecom, privacy, or consumer protection laws.
  • Interfere with other customers’ use of the Service.

7. AI features

Some SF Astra features may use AI models to assist with Sales Funda™ CRM workflows. AI outputs may be inaccurate or incomplete. You remain responsible for reviewing outbound messages and business decisions before acting on them.

8. Availability and changes

We aim for reliable availability but do not guarantee uninterrupted service. Features may change as we improve the product and as connected platforms evolve. We may update these Terms; continued use after the effective date of changes constitutes acceptance.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Delivery on connected channels depends on those providers and recipient devices/networks.

10. Limitation of liability

To the maximum extent permitted by law, Dial N Search Private Limited and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from use of the Service. Our aggregate liability for claims relating to the Service is limited to the fees you paid us for the Service in the three (3) months before the claim (or INR 0 if you use a free tier).

11. Indemnity

You will defend and indemnify Dial N Search Private Limited against claims arising from your content, your messaging practices, your violation of these Terms, or your violation of third-party platform policies or applicable law.

12. Termination

You may stop using the Service at any time. You may disconnect integrations and request data deletion as described in our User Data Deletion page. We may terminate or suspend access for breach or risk to the platform.

13. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India shall have exclusive jurisdiction, unless mandatory consumer law requires otherwise.

14. Contact

Dial N Search Private Limited
Product: SF Astra
Email: legal@salesfundaa.com
Web: https://astra.salesfundaa.com