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Astra

User Data Deletion

Instructions for requesting deletion of your SF Astra data. SF Astra is a brand product of Dial N Search Private Limited and an AI-powered tool for Sales Funda™ CRM.

Effective date: 20 July 2026 · Last updated: 20 July 2026

Meta and other platforms may require apps to provide a clear way for users to request deletion of their data. This page describes how deletion works for SF Astra.

1. What we store

Depending on your use of SF Astra, we may store:

  • CRM / login session identifiers used to authenticate you to Sales Funda™ CRM.
  • Integration credentials and account identifiers for channels your organization connects (for example WhatsApp).
  • Chats and messages that were sent through SF Astra or received via provider webhooks.
  • Temporary media references (WhatsApp media is not kept on our servers beyond ~30 days).
  • Template-related records created or cached through the Service when that feature is used.

2. In-app deletion (immediate)

Authorized users can delete chats or messages inside SF Astra. When you delete a chat or message in the product, that content is permanently removed from our servers and cannot be recovered from SF Astra.

3. How to request full account / organization data deletion

If you want us to delete SF Astra data associated with you or your organization:

  1. Sign in to SF Astra with the Sales Funda™ CRM account that has access (if you still can).
  2. Email privacy@salesfundaa.com from the email associated with your organization, with subject line “SF Astra Data Deletion Request”.
  3. Include: your organization / tenant name (if known), any connected channel identifiers (for example WhatsApp display number), and whether you want (a) your user data only, or (b) the organization’s connections and conversation history removed.

We will verify the request and process deletion within 30 days (often sooner). We may retain limited records where required by law (for example fraud prevention or accounting), and we will tell you if that applies.

4. Facebook / Meta access (if WhatsApp was connected)

If you connected WhatsApp through Meta Embedded Signup or Facebook Login for Business, you may also remove SF Astra’s access from your Meta Business / Facebook settings (Business Settings → Users / Apps, or Facebook Settings → Apps and Websites). Revoking Meta access stops new API access; it does not automatically erase historical conversation copies already stored in SF Astra — use the email request above for that.

5. WhatsApp media

Media files delivered through WhatsApp Cloud API are generally available from Meta for a limited time (about 30 days). SF Astra does not permanently host that media. After the Meta window expires, media links may stop working even if chat text remains until deleted.

6. Contact

Dial N Search Private Limited
Product: SF Astra — AI-powered tool for Sales Funda™ CRM
Privacy: privacy@salesfundaa.com
Web: https://astra.salesfundaa.com/data_deletion

Related policies: Privacy Policy · Terms of Service