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Astra

Privacy Policy

This Privacy Policy explains how SF Astra — a brand product of Dial N Search Private Limited — collects, uses, stores, and deletes information when you use our AI-powered tool for Sales Funda™ CRM.

Effective date: 20 July 2026 · Last updated: 23 July 2026

1. Who we are

SF Astra is developed and operated by Dial N Search Private Limited (“we”, “us”, “our”). SF Astra is an AI-powered tool built for Sales Funda™ CRM, which is managed by Dial N Search Private Limited. Over time, SF Astra may connect additional services and channels (for example messaging or email providers) to help you work inside Sales Funda™ CRM.

Contact for privacy questions: privacy@salesfundaa.com

2. What SF Astra does

SF Astra helps authorized users of Sales Funda™ CRM with AI-assisted workflows and connected integrations. Depending on your subscription and permissions, that may include:

  • Working with CRM conversations, skills, and settings inside SF Astra.
  • Connecting third-party channels your organization enables (such as WhatsApp Business Platform / Cloud API, and Google Gmail).
  • Where WhatsApp is enabled: viewing and managing message templates, sending and receiving messages (including media), and using an in-app chat for traffic that SF Astra sends or receives.
  • Where Gmail is enabled: searching, reading, drafting, sending, and labeling email in the connected Google mailbox to support CRM follow-ups.
  • Using AI assistance to help manage Sales Funda™ CRM workflows.

3. Information we collect

We collect only what is needed to operate the service:

  • Account / CRM identity. When you sign in with Sales Funda™ CRM QR Login, we process session-related identifiers (such as tenant and user identifiers) required to authenticate you and scope your data.
  • Integration credentials. When you connect a channel (for example WhatsApp), we store tokens and identifiers required to call that provider’s APIs on your organization’s behalf.
  • Conversation content we handle. For connected channels such as WhatsApp, we store conversation data that is either (a) sent through SF Astra, or (b) received by SF Astra via provider webhooks. We do not claim to archive every message that may exist only inside the provider’s own apps outside this integration.
  • Media references. For WhatsApp media, we primarily keep provider media identifiers or temporary download references. We do not permanently host WhatsApp media on our servers as a long-term media library.
  • Technical logs. Limited operational logs (for example errors, request timing, and security events) to keep the service reliable and secure.

4. How we use information

  • To provide SF Astra features you request inside Sales Funda™ CRM.
  • To authenticate users and isolate data per organization (tenant).
  • To operate connected integrations your organization enables.
  • To operate AI-assisted features related to Sales Funda™ CRM.
  • To maintain security, prevent abuse, and troubleshoot issues.
  • To comply with law and applicable third-party platform requirements (including Meta / WhatsApp and Google / Gmail when those integrations are used).

We do not sell your personal data.

5. WhatsApp / Meta platform data (when connected)

If your organization connects WhatsApp, messaging is delivered through Meta’s WhatsApp Business Platform. Meta processes data under Meta’s own terms and policies. Connecting WhatsApp authorizes SF Astra to access WhatsApp assets you grant to our Meta app, as permitted by Meta.

Media obtained through WhatsApp Cloud API is typically available from Meta for a limited period (commonly about 30 days). SF Astra is designed so that we do not keep WhatsApp media on our servers beyond that window. After expiry, media may no longer be downloadable from Meta; conversation text we stored may remain until you delete it.

6. Gmail / Google user data (when connected)

If an organization admin connects Gmail with Sign in with Google, Astra uses Google OAuth scopes shown on the consent screen (typically to read, send, compose, and modify mail and labels) only to provide mailbox features inside Astra for Sales Funda™ CRM follow-ups — for example searching threads, drafting or sending email, and applying labels the user requests.

  • We do not use Gmail data for advertising or sell it.
  • Access is limited to the connected tenant mailbox and features the admin enables.
  • Admins can disconnect Gmail in Settings; users may also revoke access in their Google Account.
  • Our use is intended to align with Google API Services User Data Policy, including limited use of user data.

7. India — Digital Personal Data Protection Act, 2023

For users in India, we process personal data to provide Astra as a service you (or your organization) have chosen to use. We aim to keep processing purpose-limited, support deletion as described in this Policy and on our Data deletion page, and respond to privacy requests at privacy@salesfundaa.com. Organization admins remain responsible for how their tenant configures connectors and who may use Astra.

8. Retention

  • Chat messages (text and metadata we store): retained until an authorized user deletes the chat or message in SF Astra, or until the organization connection is removed / account closure is processed.
  • WhatsApp media: not retained on our servers beyond WhatsApp’s temporary availability window (approximately 30 days). We store references, not a permanent media archive.
  • Gmail: message content is primarily accessed live via Google APIs for the action you request; we do not run a separate long-term Gmail archive product. OAuth tokens are kept while the connection remains active.
  • Integration credentials: retained while your organization remains connected; removed when you disconnect or when deletion is requested as described below.

9. Deletion

If you delete a chat or a message in SF Astra, that deletion is permanent on our servers and is not recoverable from SF Astra as a user-facing restore feature. Deleted content is removed from our active systems without delay as part of the delete operation.

For Meta App Review and user rights, see our User Data Deletion instructions.

10. Sharing

We share data only as needed to run the service:

  • Integration providers (for example Meta / WhatsApp or Google when connected) — to deliver the channel features you enable.
  • Infrastructure providers — hosting, databases, and security tooling under contract.
  • Legal requirements — when required by applicable law.

Organization admins control which users in their tenant can access SF Astra and connected integrations.

11. Security

We use industry-reasonable safeguards (including encrypted transport, access controls, and scoped credentials). No method of transmission or storage is 100% secure; please protect your CRM login QR and account access.

12. Children

SF Astra is a business tool and is not directed to children under 16. We do not knowingly collect data from children.

13. International processing

Data may be processed in locations where we or our infrastructure providers operate. By using SF Astra you understand that processing may occur outside your home country, subject to applicable safeguards.

14. Changes

We may update this Policy from time to time. The “Last updated” date will change when we do. Continued use of SF Astra after updates means you accept the revised Policy.

15. Contact

Dial N Search Private Limited
Product: SF Astra / Astra (AI for Sales Funda™ CRM)
Email: privacy@salesfundaa.com
Web: https://astra.salesfundaa.com · www.salesfunda.com · Docs